Services
CUSTOMER INTERACTIONS
MADE EASY
CRM or Customer Relationship Management describes the way customer relationships are documented and managed.
We will help you to successfully align your processes to the needs of your customers and to deal with the challenges of the Digital Age.
KEY SOLUTIONS
Find the solution that is relevant to your requirements and we will take care of the rest!
(Customer Relationship Management)
CRM or Customer Relationship Management describes the way customer relationships are documented and managed. We aim to develop customer relationships over the long term and activities that relate specifically to customers are recorded which improves the company's ability to achieve success.
CIM
(Customer Interaction Management)
CIM or Customer Interaction Management describes the ways in which customer relationships are managed and controlled. Customer interaction refers to direct and immediate physical contact between the customer and the company. Efficient, effective and successful customer interaction is built on well-managed CRM.
CCC
(Customer Contact Center)
A Customer Contact Centre is a potential channel of communication to the customer. Customer Interaction Management (CIM) is carried out via this channel and is necessary to ensure that a successful and sustainable customer relationship (CRM) is experienced.
SERVICES
Find the service you require and we will take care of the rest!
STRATEGY
Focus on your company’s future.
We can develop and define sustainable strategies that will enhance your company's ability to achieve success. The strategies focus on your company's key competencies and on market potential, and ensure that you will gain a competitive edge.
PROCESSES AND ORGANISATION
Analysis
We can perform analyses to identify areas for action and we are able to extrapolate necessary and meaningful measures. We can prioritise the measures and develop an implementation plan whilst factoring in a cost/benefit analysis.
Design
We can develop sales, marketing and service concepts. We can define structures and processes that increase customer satisfaction and customer retention.
SYSTEM EVALUATION
We can help you find the right systems.
We can help you select a suitable software solution by factoring in all the technical requirements and by producing a cost/benefit analysis.
PROJECT MANAGEMENT
We can see your projects through from their initial stages through to successful completion.
Our skilled project managers have amassed many years of experience carrying out projects in the national and international business arena. This qualifies them to expertly plan and implement your project using tried and tested methods and professional project management techniques.
Business Coaching
We will stand by your side throughout the entire change process.
We can help to manage the change process so that everyone across your company embraces a fully integrated customer-focused approach.
Mediation
We can help to unravel any Gordion knots and ensure they remain unravelled.
We can implement a structured and voluntary process that resolves and prevents conflict in a constructive way.
